Tuttio Warranty & Safety

Ride Protected with Tuttio

Warranty & Safety Guarantee

At Tuttiosport, every electric bike is designed for reliability, safety, and long-term riding confidence.

Our warranty and safety system protects your ride from day one — with transparent coverage, certified components, and responsive after-sales support.

Whether you ride the Soleil01series, ICT, Adria26, or ARC-I, your experience is backed by a complete protection framework.

Ride with confidence. Ride with Tuttio.

Why Tuttio Gives You More Peace of Mind

✔ Transparent 2-Year Limited Warranty
All Tuttio electric bikes include warranty protection against manufacturing defects under normal use.

✔ Component-Level Coverage
Protection extends across frame structure, electrical systems, and original components.

✔ Certified Battery & Electrical Safety
Select models use safety-tested battery systems designed for stability and protection.

✔ Dedicated After-Sales Support
Direct support from the Tuttio service team with clear claim procedures.

Tuttio Protection System

Trust + Warranty + Safety

① Certified Safety & Quality Control

• Safety-tested lithium battery systems

• Electrical protection design

• Component durability testing

• Safety guidelines and user manuals included

Tuttio designs electric bikes with stable battery performance and long-term reliability in mind.

② Comprehensive Warranty Coverage

Tuttio provides warranty protection against defects in materials and workmanship under normal use and maintenance.

Warranty Period

• 2-Year Limited Product Warranty

• Automatically activated upon delivery

• Valid for original purchaser

• Repairs do not extend warranty duration

③ Rider Safety & Usage Protection

Warranty applies when products are:

• Used according to the manual

• Properly maintained

• Not modified or misused

This ensures long-term safety and performance.

What’s Covered

Frame Protection

• 1-year limited frame warranty (standard)

• Covers structural defects

• One-time replacement (inspection required)

• Optional extended frame coverage available (up to 24 months)

• Labor and installation costs not included

Battery Protection

• 1-year prorated warranty

• Defective batteries repaired or replaced

• Must be evaluated by Tuttio

Not covered:

• Improper charging

• Third-party chargers

• Broken seals

• Misuse or modification

Original Parts & Components

• 2-year limited warranty

• Covers manufacturing defects in original parts

• Replacement parts provided (shipping fees may apply after 15 days)

Shipping Damage Protection

• Covers damage during transportation

• Must be reported within 7 days

• Photo or video evidence required

What’s Not Covered

To ensure transparency, the following are excluded:

• Normal wear and tear

• Cosmetic damage

• Misuse or abuse

• Racing or stunt riding

• Unauthorized modification

• Improper assembly or maintenance

• Corrosion or environmental damage

• Consumable parts (tires, tubes, brake pads)

• Free accessories

Warranty applies only to original purchasers.

How to Submit a Warranty Claim

1. Contact Tuttio Support
   (Support: info@tuttiosport.com
   Service Hours: Monday–Friday, PST 8AM–8PM)

2. Provide proof of purchase (include order number)

3. Submit photos or video of the issue

4. Receive evaluation and solution

5. Tuttio may provide replacement components or repair solutions after inspection.

Protection Across Tuttio Models

Every Tuttio electric bike receives warranty support, including:

• Soleil01 urban electric bike

• ICT performance eBike

• Adria26 dual-motor electric bike

• ARC long-range series

Each model follows the same warranty standards and safety requirements.

How Tuttio Compares to Typical eBike Brands

Electric Bike Safety Tips for Long-Term Performance

Charge Safely

Always use official chargers.

Maintain Regularly

Follow manual maintenance guidelines.

Store Properly

Avoid extreme temperature or moisture exposure.

Register Your Bike

Register your Tuttio electric bike to ensure full warranty support and faster service response.

Ride With Confidence — We Stand Behind Every Bike

Choosing an electric bike is more than a purchase — it’s a long-term riding decision. That’s why Tuttio builds every model with safety, reliability, and real rider support at the core.

From certified battery protection to transparent warranty coverage and dedicated after-sales service, our goal is simple:

Make every ride safer, longer, and worry-free.

Whether you're commuting daily, exploring new terrain, or riding for performance — your bike is backed by protection you can trust.

✔ Clear warranty protection
✔ Certified safety standards
✔ Reliable component quality
✔ Responsive support when you need it

Because confidence on the road starts with confidence in your bike.

Ride smarter. Ride safer. Ride Tuttio.

FAQs

How long is the Tuttio warranty?

All Tuttio electric bikes include a 2-year limited warranty covering manufacturing defects under normal use.

What does the Tuttio warranty cover?

The Tuttio warranty covers frame structure, original electrical components, and manufacturing defects depending on the specific part and warranty duration.

Is the Tuttio battery covered under warranty?

Yes. The battery on models like the Tuttio ICT, Adria26, and Soleil01 includes a 1-year prorated battery warranty.

How do I submit a Tuttio warranty claim?

To start a Tuttio warranty claim, contact support, provide proof of purchase, and submit photos or video showing the issue for evaluation.

Is the Tuttio Adria26 warranty different from other models?

No. The Tuttio Adria26 warranty follows the same coverage structure as other Tuttio electric bikes, including component and battery protection.

Does the Tuttio ICT warranty include motor coverage?

Yes. The motor system on the Tuttio ICT is covered under the limited warranty for defects related to manufacturing or workmanship.

Does warranty transfer if I sell my Tuttio bike?

Generally, the Tuttio warranty applies only to the original purchaser and is not transferable.

What voids a Tuttio warranty?

Unauthorized modification, improper charging, misuse, racing, or failure to follow maintenance guidelines may void warranty coverage.

Are labor or shipping costs included in a Tuttio warranty claim?

Replacement parts may be provided, but labor and shipping fees may not always be covered depending on the claim.

How long does a Tuttio warranty claim take?

Claim processing time depends on inspection and parts availability, but the Tuttio support team provides direct updates during the process.

Do all Tuttio models have the same warranty?

Yes. The Soleil01series, ICT, Adria26, and ARC-I  all follow the same warranty framework and safety standards.