We offer fast and free delivery services to all our customers in the United States, European, and the United Kingdom. We ship daily from local warehouses in the United States, Poland, France, the United Kingdom, and other countries via FedEx, UPS, DHL, DPD, TNT, and freight services. If you need shipping to other countries or have any questions, please contact us at contact@tuttiosport.com.

Shipping Information:

Unless otherwise stated on the product page, in-stock orders typically ship within 1-2 business days. Please allow 2-5 business days for your shipment to arrive at your address.

Note: Shipping times are estimates and cannot be guaranteed. Depending on the current shipping environment, you may need to wait additional days. Rest assured, we will do our best to get your package to you as quickly as possible.

If you have any questions, feel free to email us at contact@tuttiosport.com.

Shipping and Order Confirmation:

After placing your order, you will receive an order confirmation email, and once your order has shipped, you will receive a second email. Tracking numbers will be provided when available.

Please note:

• Shipping times during public holidays may be affected as courier services may operate on limited schedules. Unfortunately, this is beyond our control. Normal service resumes immediately after each holiday.
• After the order has shipped, it may take a few days for the tracking number to become active in the courier system. If the information has not appeared on the courier website, please try again later.
• All estimated/typical delivery times are based on past data collected from previous orders. They are approximate times provided for reference only.

Warranty Policy

This Limited Warranty (“Warranty”) is issued by Tuttiosport. Your rights under this Warranty are in addition to and separate from your legal rights as a purchaser of the Product. This Warranty does not affect these rights.

Before your first ride, please read the manual(s) provided with each Product. They contain important safety information and information about assembly, use, and maintenance.

As explained in more detail below, Tuttiosport warrants the Products for a limited time from the date of original retail purchase against defects in materials and workmanship when used normally in accordance with Tuttiosport’s published guidelines. The guidelines include, but are not limited to, information contained in technical specifications, user manuals and service communications. “Original retail purchase” means the Product was purchased new directly from Tuttiosport. Partial warranty coverage can be transferred to subsequent owners, as detailed below.

Warranty Scope

TUTTIOSPORT offers a limited warranty for electric bicycles/electric motorcycles sold. This warranty covers manufacturing defects in materials and craftsmanship under normal usage and maintenance. (All free accessories are not covered by warranty service.)

Warranty Period and Target Audience Terms

The warranty period for the product is 2 years, calculated from the date of purchase by the original purchaser ("the Buyer").

Any repairs or replacements during the warranty period will not extend the original warranty duration.

The warranty is registered automatically when the initial purchaser orders and then receives the product from our online shop and applies to the initial purchaser only.

Products Covered

Tuttiosport will replace any component that is deemed to be defective or damaged (including damage incurred during shipment), except in case of user error. The warranty covers the listed products and follows the terms below:

Frame

Tuttiosport ebike frames are covered by a replacement warranty for 2 years.

This warranty includes a replacement frame only. Labor charges associated with transferring parts to replacement frames are not included. Tuttiosport service representative will determine if the frame meets the replacement standard.

Tuttiosport reserves the right to use scratch and dent stock when replacing a frame under this warranty. Frame styles and/or colors not in stock may be replaced with a compatible style and/or color at Tuttiosport’s discretion.

Frame issues excluded from this warranty include but are not limited to:

• Corrosion
• Paint fade, scratches, and impact marks
• Impact damage
• Non-reversible modification (such as drilling or welding)
• Chain guard mounted to the frame, if applicable

Batteries

Tuttiosport batteries are covered by a 2-year prorated warranty.

During the first 2 years of service – A defective battery will be repaired or replaced at no cost to the customer. The warranty period for a repaired or replaced battery will remain unchanged from the original purchase date.

No cash reimbursement will be made.

Batteries can be assessed and found defective directly by Tuttiosport only.

This Limited Warranty does not cover:

• Defects or damage resulting from accidents, abuse, misuse, abnormal use (including but not limited to stunt riding, racing, or other similar activities not consistent with the intended use of the Products), improper storage, abnormal exposure to liquid, chemical exposure, moisture, abrasives, sand or dirt, neglect, or abnormal physical, electricalor electromechanical stress;
• Defects or damage caused by private modification;
• Scratches, dents, and cosmetic damage, unless caused by Tuttiosport;
• Products that have the serial number or bar-code removed, defaced, damaged, altered, or made illegible;
• Ordinary wear and tear;
• Defects or damage to the Products caused by the use of accessories, products, or ancillary/peripheral equipment not furnished or approved by Tuttiosport for the Products;
• Defects or damage caused by the assembly, testing, operation, maintenance, installation, service, repair, or adjustment of the Products in a manner that varies from the Assembly Instructions or Owner's Manual;
• Defects or damage resulting from external causes such as collision, fire, flooding, windstorms, lightning, earthquakes, exposure to weather conditions, theft, blown fuses, or improper use of any electrical source.

In addition, with respect to the battery, this Limited Warranty does not cover defects or damage resulting from following actions or situations:

• Charging with a battery charger not intended or appropriate for use with the Battery;
• Using a battery charger improperly;
• If any of the seals on the battery are broken or show evidence of tampering;
• If the Battery has been used in equipment other than the Bike for which it is specified.

Parts & Components

Original Tuttiosport parts and components are covered by a 2-year limited warranty. (If more than days have passed since the date of receipt of the bike, the replacement of parts within the warranty period will require shipping costs.)

This Limited Warranty does not cover:

• Parts compromised by corrosion due to exposure to the elements (moisture, heat, etc.);
• Damage or deterioration of the surface finish, appearance, or aesthetics of the product;
• Labor charges for part replacement or changeover;
• Defects or damage resulting from accidents, abuse, misuse, abnormal use (including but not limited to stunt riding, racing, or other similar activities not consistent with the intended use of the Products), improper storage, abnormal exposure to liquid, chemicals, moisture, abrasives, sand or dirt, neglect, or abnormal physical, electrical or electromechanical stress;
• Scratches, dents, and cosmetic damage not caused by Tuttiosport;
• Products with the serial number or bar-code removed, defaced, damaged, altered, or made illegible;
• Defects or damage to the Products caused by the use of accessories, products, or ancillary/peripheral equipment not furnished or approved by Tuttiosport for the Products;
• Defects or damage caused by improper assembly, testing, operation, maintenance, installation, service, repair, or adjustment in a manner that varies from the Assembly Instructions or Owner's Manual;
• Defects or damage resulting from external causes, such as collision, fire, flooding, windstorms, lightning, earthquakes, exposure to weather conditions, theft, blown fuses, or improper use of any electrical source.
• Ordinary wear and tear not resulting from defects in workmanship or materials. Wear and tear can be assessed by Tuttiosport.

Warranty Claims:

All warranty claims for this product must be directed through Tuttiosport and submitted to contact@tuttiosport.com. To initiate a warranty request, you must provide proof of purchase along with photos or videos of the damaged item. Prior to submitting a warranty claim, we recommend reaching out to Tuttiosport at contact@tuttiosport.com, as there might be a simple solution to address your issue without the need for a formal claim. Any valid warranty claims made within 2 years of the original purchase will be handled by Tuttiosport.

Tuttiosport will not replace any part without first seeing photos or video of the damaged product. Customers must provide this evidence by email.

Tuttiosport will offer free components and replacement parts (while shipping fees are not included), and any installation fees will not be covered by Tuttiosport without the after-sales team’s authorization.

Shipping Damage Claims

In rare instances, the item received may be damaged during transportation. If shipping damage occurs, please contact contact@tuttiosport.com and provide us with photo or video proof.

No free accessories are eligible for replacement or compensation if they are scratched during transportation.

NOTICE: We will not accept shipping damage claims filed more than 7 days after receipt of any products.

Exclusions:

This warranty is non-transferable and applies only to the original purchaser of the product.
Consumable parts such as tires, inner tubes, brake pads, and batteries are not covered under this warranty.
The Seller shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use the product.
Transferred by others or purchased on other platforms.

Disclaimer:

This warranty is the Seller's sole and exclusive warranty, and no other express or implied warranties, including but not limited to warranties of merchantability or fitness for a particular purpose, are provided.