Tuttio Seeker26 Dual Motor Electric Bike - UL Certification

We offer fast and free delivery services to all our customers in the United States, European, and the United Kingdom. We ship daily from local warehouses in the United States, Poland, France, the United Kingdom, and other countries via FedEx, UPS, DHL, DPD, TNT, and freight services. If you need shipping to other countries or have any questions, please contact us at contact@tuttiosport.com.

Shipping Information:

Unless otherwise stated on the product page, in-stock orders typically ship within 1-2 business days. Please allow 2-5 business days for your shipment to arrive at your address.

Note: Shipping times are estimates and cannot be guaranteed. Depending on the current shipping environment, you may need to wait additional days. Rest assured, we will do our best to get your package to you as quickly as possible.

If you have any questions, feel free to email us at contact@tuttiosport.com.

Shipping and Order Confirmation:

After placing your order, you will receive an order confirmation email, and once your order has shipped, you will receive a second email. Tracking numbers will be provided when available.

Please note:

• Shipping times during public holidays may be affected as courier services may operate on limited schedules. Unfortunately, this is beyond our control. Normal service resumes immediately after each holiday.
• After the order has shipped, it may take a few days for the tracking number to become active in the courier system. If the information has not appeared on the courier website, please try again later.
• All estimated/typical delivery times are based on past data collected from previous orders. They are approximate times provided for reference only.

For products sold by TUTTIOSPORT, if you wish to cancel or return an order, we are here to assist you at any time!

Generally, we accept exchange, returns, or refund requests within 30 days from the date of product delivery (based on order tracking records).

Return Policy:

Items purchased from our online store (www.tuttiosport.com) can be returned within 30 days of receipt in new, unworn condition, with all tags and original packaging intact.

If you purchased items from a third party or retail store, please contact them directly to determine their return options. Items returned to us without prior request for return will not be accepted.

Returns:

If you wish to return an item, you must do so within 30 days of receiving your order. To initiate the return process, please contact our customer service team at contact@tuttiosport.com, and we will guide you through the return process. Products must be unused and in their original packaging to be eligible for return.

Damaged or Defective Items:

If you receive damaged or defective items, please contact our customer service team immediately. We will provide a replacement or full refund according to your preference.

Return Costs and Limitations:

Please note that we are unable to cover any return shipping costs. However, if the return is due to incorrect information on our website, please contact us, and we will take full responsibility.

If the return is due to consumer reasons, the consumer is responsible for the shipping costs. Specific costs will depend on the courier company you choose.
If goods are received damaged or incorrect due to our fault, the consumer is not responsible for any shipping costs incurred.

TUTTIOSPORT takes responsibility for every item shipped out. We conduct rigorous checks before shipping to ensure the condition of the goods. If you have any questions or concerns about the products you receive, please contact our customer service team at contact@tuttiosport.com, and we will respond to your message promptly. TUTTIOSPORT understands that the sale of electric bicycles is much more than just before or during the purchase! Please trust our professional customer service team, and we will provide you with satisfactory answers.